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Common Questions



General Questions
Will I see the same people entering my office nightly?
What sort of screening do you provide in your selection process?
Are your employees given any sort of formal training before entering my facility?
Are you Insured and Bonded?
Do you have a Quality Control program in place?
How do you keep your organization updated and abreast of new technology and market trends?
Are you environmentally conscience?
How soon can you start?

Will I see the same people entering my office nightly?

Yes, It is our goal to keep the same familiar & trusted faces around. However, sometimes this is difficult until the right fit is made. It is our philosophy not to allow anyone into your facility that I would not allow into my own.

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What sort of screening do you provide in your selection process?

FIRST: Each applicant is sent through two interviewing processes.
SECOND: A thorough police background check is done.
THIRD: Interviews with former employers.
FOURTH: Drug testing (upon request).

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Are your employees given any sort of formal training before entering my facility?

Yes, Each employee must complete a formal training course on:

·The Right-to-Know

·Safety

·Security

·Proper conduct for a custodian.

·Proper dress for a custodian.

·Proper use of equipment, material and products, both company and customer.

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Are you Insured and Bonded?

Yes, once an agreement has been made, a certificate-of-insurance will be issued with all the liability limits enclosed.

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Do you have a Quality Control program in place?

Yes, we have a quality control department who's entire focus is to be pro-active and non-reactive, to stop potential problems before they occur.

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How do you keep your organization updated and abreast of new technology and market trends?

Through trade organizations, two in particular BSCAI (Building Service Contractors Associations) and BOMA (Building Owner and Manager Associations).  With BSCAI we stay informed of industries changes and trends.  Along with BOMA, we stay in tune with challenges and daily expectations of our customers.

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Are you environmentally conscience?

Yes, Division One is in touch with our environment and is prepared to work with any customer to develop a “GREEN” plan.

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How soon can you start?

Normally between 2-4 weeks, if interested or for more information

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